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For mainland UK, expect delivery within 1-2 working days via courier or 2-5 working days through Royal Mail. For Non-UK mainland locations (Jersey, Guernsey, Isle of Man, Highlands & Northern Ireland), delivery typically takes 2-5 working days.
You can track your order once it has been dispatched. A tracking link will be provided in your order confirmation email.
Check the tracking details for any updates on your order's status. If you still have concerns or cannot find the information you need, please email our customer service team for further assistance.
Unfortunately, once an order has been shipped, we are unable to modify it. If you need assistance with any issues, please contact our customer service team.
If your order is delayed or lost in transit, please call or email us, and we will investigate the issue and assist you in resolving it.
If you need to change or cancel your order, please contact us as soon as possible to prevent it from being shipped. Once your order has been dispatched, we are unable to make any changes or cancellations.
Please check our return/refund/exchange policy .
Yes, you can exchange the item by calling or emailing us. Please contact us as soon as possible so we can assist with the exchange process.
Please ensure that any product returned, includes the charger if supplied at the time of purchase, and the lamp head if separate from the battery. This way this entire product can be inspected at once.
Please check the spares and accessories section of our website, here you find available spares and the products they are compatible with.
If you receive the wrong product, please call or email us immediately. We'll assist you in resolving the issue and arranging for the correct item to be sent to you.
No running the lamp until the battery is completely exhausted will shorten its lifespan.
Always recharge after every use
Lead acid batteries must be kept fully charged especially if they will be stored for long periods. We recommend recharging them every three months while in storage.
Li ion batteries retain charge more efficiently but cycling them occasionally during storage helps maintain their health and ensures they are ready for use.
If a battery remains discharged for more than two weeks its capacity may be permanently reduced and it could require replacement.
Leaving a product on charge will not cause any harm but it is good practice to disconnect the charger and switch off the mains power once charging is complete to save energy.
Before proceeding, please check the following steps have been followed:
- Have you confirmed you are using the correct NightSearcher charger?
- Is the mains supply switched on and working? Try another outlet.
- Try discharging the product for 10 minutes and then reconnecting the charger, it may already be fully charged.
- If you have multiple of the same product, try swapping the chargers to identify the issue.
If the issue persists please contact us for further assistance.
Using a product while it is charging will increase the recharge time, so it is best to keep your product charged and ready for use.
However, some of our products are designed to function while charging but may operate at a reduced output power. Please refer to the manual supplied with your NightSearcher product for more details.
Some products include a built in lock mode to prevent accidental activation.
This usually requires holding a button for a few seconds to turn it on or off. Please check your product manual for specific instructions.
Please check for the following:
- Is the product fully charged?
- Has the product been left in lock mode? Check the user manual for instructions.
- Is the battery in the right way?
- Is there a tab covering the battery or obstructing the battery connection
- Has the fuse blown? Some NightSearcher products use traditional fuses that may need replacing.
If the issue persists, please contact us for further assistance.
We always recommend taking good care of your product while in storage by charging it every 3 months to maintain the battery and ensure it continues to function properly, especially as the product ages.
Regular maintenance, like keeping the product clean, ensures it continues to function efficiently:
- Connectors should be kept clean, free from contaminants, and DRY.
- A lens free of dirt will ensure maximum performance.
- Keeping the general product surface clean helps it maintain its appearance and ensures it continues to serve you well.
Installation and setup instructions for your product can be found in the manual provided. Please refer to the manual for step-by-step guidance. If further assistance is needed, feel free to reach out to our customer service team.
Our products come with a 3-year standard warranty. By registering your product, you can extend this warranty to 5 years.
You can register your product for warranty support online through our website. Simply follow the instructions provided on the warranty registration page to complete the process and ensure your product is covered.
Yes, we offer technical support for all our products. If you need assistance, please get in touch with our customer service team, and they will guide you through any troubleshooting or technical issues you may encounter.
If you receive a damaged or faulty product, kindly fill out our online form. Our team will review your submission and guide you through the next steps to resolve the issue promptly.
Simply email us, and we will be happy to provide an invoice for your order.
Yes, we offer international shipping. For specific queries, please visit our NightSearcher.com website where our Export team can assist you with your needs.
Yes, we offer trade pricing. Please call or email us, and our team will be happy to assist you with your enquiry and provide the necessary details.
Yes, we offer discounts for bulk orders. Please email us to discuss your requirements, and we will provide you with more information and pricing details.
To request a quote for bulk orders or corporate purchases, simply email us, and our sales team will be happy to assist you with your enquiry.