Politique de confidentialité

Last Updated: October 3, 2024

This Privacy Policy describes how NightSearcher Ltd (referred to as "we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit or use our services, make a purchase from nightsearcher.co.uk, or communicate with us in relation to our Site (collectively, the "Services").

We are committed to protecting your privacy and ensuring your personal information is handled responsibly. Please read this Privacy Policy carefully to understand how we handle your data.

Who We Are

NightSearcher Ltd is a company registered in the UK with offices in Poland and Hong Kong. Our head office is located at:

• Unit 4 Applied House, Fitzherbert Spur, Farlington, Hampshire, PO6 1TT, UK

For any questions or concerns related to this policy, you can contact us at Sales@nightsearcher.co.uk or by post at the address above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will post the updated Privacy Policy on our Site, and the "Last Updated" date will reflect the most recent changes.

What Information We Collect

The personal information we collect depends on how you interact with us. We collect information directly from you, from your interactions with our Site, and from third parties. The types of personal information include:

• Contact details: Name, address, email, phone number.
• Order information: Billing/shipping address, payment details, order history.
• Account information: Username, password, security questions.
• Customer support information: Details you provide when communicating with us.
• Usage data: Device information, browser details, IP address, pages viewed, and interaction with the Site via cookies and tracking technologies.

We also collect data necessary for managing employee records and relationships with suppliers.

How We Collect Personal Data

Personal data is collected in several ways:

• Directly from you when you create an account, place an order, or contact us for support.
• Automatically through cookies and tracking technologies when you interact with our Site.
• From third parties such as payment processors, service providers, and business partners.

How We Use Your Personal Information

We use your personal information to provide and improve our services. This includes:

• Fulfilling orders and processing payments.
• Providing customer support and communicating with you about your account and orders.
• Improving our website through usage data.
• Marketing: We may send you marketing communications, which you can opt-out of at any time. For residents of the European Economic Area (EEA), our legal basis for marketing communications is consent or legitimate interest.
• Ensuring security: Detecting and preventing fraudulent activity, securing your account, and maintaining the integrity of our systems.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and deliver relevant advertising. Some cookies are essential to the functionality of our Site, while others help us understand how visitors interact with the Site.

You can manage your cookie preferences through your browser settings. For more details about our cookie usage, visit our Cookie Policy [link to cookie policy if available].

Sharing Your Personal Information

We only share your personal information with third parties when necessary to provide our services, for legitimate business interests, or when required by law. This includes:

• Service providers such as payment processors, shipping companies, and IT services.
• Business partners for marketing and joint services (with your consent).
• Analytics and advertising partners to improve the user experience.
• Legal requirements: In response to lawful requests from government authorities or to protect our rights.

We do not sell or share personal data for targeted advertising without your consent.

International Data Transfers

We may transfer your personal information outside of your country of residence, including to countries that may not provide the same level of data protection as your home country. When we do so, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, such as to maintain your account, complete transactions, or comply with legal obligations. For example, order information is retained for as long as required by tax laws.

Specific retention times are outlined in our Information Asset Register, available upon request.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Ask us to correct any inaccurate or incomplete data.
• Right to Deletion: Request the deletion of your data, subject to legal requirements.
• Right to Object: Object to certain processing of your data, such as for marketing purposes.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at HR@nightsearcher.co.uk or via post to our Data Protection Officer at the address listed above.

Security of Your Information

We implement industry-standard security measures to protect your personal information. This includes encryption, secure servers, and restricted access to our systems. While we strive to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Protection by Design

We adopt a Privacy by Design approach and carry out Data Protection Impact Assessments (DPIAs) when necessary, particularly where new technologies are involved, or data processing presents a high risk to individuals' rights.

The Right to Complain

If you have any concerns about how we handle your data, you can contact our Data Protection Officer at the address provided. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are based in the UK, or the equivalent regulatory authority in your country.